1. Overview
This Subscription Policy explains how 1PLANLY Premium is sold, billed, renewed and cancelled. Premium is provided by 1PLANLY LIMITED ("1PLANLY", "we", "us", or "our"). It forms part of our Terms of Service.
2. Plans
All amounts are daily limits that reset at midnight UTC.
| Feature | Free | Premium |
|---|---|---|
| New tasks, TODOs and chores per dayRecurring tasks count once | 150 | 500 |
| Daily timeline and focus timer | Included | Included |
| Household sharing | Included | Included |
| Daily Routine steps and rulesShown on Today, marked Done or Not done | 10 | 1000 |
| Routine dashboardDone, not done and % per day and per step | Last 7 days | Last 7 and 30 days |
| Daily Learn: World Map LearningMap quiz questions, practice and exams together | 5 questions a day | 50 questions a day |
| New Keeper notes per day | 20 | 100 |
| Keeper notes kept in total | 1,000 | 10,000 |
| AI actions per dayChat-to-task, Keeper AI and other AI help | 5 | 100 |
| AI to-do summaryYour list, condensed into what matters today | — | Included |
| Email supportHow soon we aim to reply | No set reply time | 5–7 business days (priority, usually sooner) |
Premium is available as Premium Monthly ($5 USD per month) or Premium Yearly ($20 USD per year, $40 less than twelve monthly payments). Both include exactly the same features. Daily limits exist to keep the Service fair and affordable for everyone; we may raise them at any time, and will give notice before lowering a Premium limit.
3. Free Plan
- Every new account starts on the Free plan. It is free with no time limit.
- No payment details are needed to use the Free plan.
- You are never charged unless you choose to subscribe to Premium.
4. Price and Payment
- Prices are charged in USD. Any local-currency price we show is an estimate; your bank may apply conversion fees.
- 1PLANLY LIMITED is not registered for GST, so no GST is added to the price.
- Payments are processed by Stripe. You can pay by credit or debit card, and by Apple Pay or Google Pay where your device supports them. We never see or store your full card number.
- Stripe emails a receipt for every payment. Invoices and your payment history are available under Plans → Manage billing.
- Promotion codes, where offered, are entered at checkout and apply only on the terms stated with them.
5. Automatic Renewal
- Premium Monthly renews every month, and Premium Yearly every year, on the date you first subscribed.
- At each renewal your payment method is charged the price that applies at that time.
- Your next renewal date is always shown under Plans → Manage billing.
6. Price Changes
We will email you at least 30 days before a price increase applies to your subscription. The new price starts from your first renewal after that notice period. If you do not want to continue at the new price, cancel before that renewal and you will not be charged it.
7. Cancelling
7.1 How to Cancel
- Open Plans from the menu in 1PLANLY.
- Choose Manage billing — this opens Stripe's secure billing page.
- Select Cancel subscription and confirm.
You can also email ask@1planly.com from your account email address and we will cancel it for you.
7.2 What Happens When You Cancel
- You are not charged again.
- Premium stays active until the end of the period you have already paid for, then your account moves to Free.
- Nothing is deleted — your tasks, notes and history stay on the Free plan.
- You can resubscribe at any time.
7.3 Deleting Your Account
Deleting your account (Settings → Delete account) cancels any active subscription immediately so you are never charged again. Because your data is deleted at the same time, the rest of the current period cannot be used and is not refunded, except where the law requires it (section 8). If you would rather keep Premium until the period ends, cancel first and delete your account later.
8. Refunds
8.1 Cancelling Is How You Stop Paying
Subscription payments are non-refundable. We do not give refunds or credits for the unused part of a monthly or yearly period, for a renewal you forgot to cancel, or for periods in which you did not use Premium. Instead, you can cancel at any time: you will not be charged again, and Premium stays fully available until the end of the period you have already paid for.
8.2 Your Rights Under New Zealand Law
9. Failed Payments
- If a renewal payment fails, we email you and Stripe retries the payment automatically over the following days.
- Premium stays active while the payment is being retried. You can update your card under Plans → Manage billing.
- If every retry fails, the subscription ends and your account moves to Free. Nothing is deleted, and you can subscribe again at any time.
10. Billing Questions and Disputes
If a charge looks wrong, please email ask@1planly.com with the date and amount. We will investigate and reply within 7 business days. You can also contact your card issuer, and you keep every right available to you under New Zealand consumer law.
11. Changes to This Policy
We may update this policy. Material changes will be emailed to you or shown in the app at least 14 days before they take effect, and price increases always follow section 6. Changes never reduce the Premium benefits of a period you have already paid for.
12. Contact
For subscription or billing enquiries:
1PLANLY LIMITED
New Zealand Limited Company
NZBN: 9429054003880
Company No: 9463419
Incorporated: 5 October 2026